Moisture Meter

Our plants always embark on their journey to you in their nursery pots to ensure they're snug and secure. This reduces any stress or shock they might face. If you've matched your plant with one of our planters, they'll arrive fitting perfectly inside. For our larger plants or those with weighty planters, expect them to arrive separately.

No need to rush repotting! Once your plant arrives, let it get cozy in its new spot for about two weeks. Remember to check the soil's moisture; your green buddy might be thirsty after its journey. But be wary of overwatering; plants can be a bit delicate while adjusting to new surroundings. Your home's vibes are different from our greenhouse. After it's settled, you can decide if you want to repot the plant. It can be in the same pot with a different mix or however you prefer. If your plant's looking happy where it is, there's no pressure to change things up. Whether you're a "leave it be" type or love repotting, just do what feels right for both you and your plant.

If you've noticed your plant's health declining despite it arriving in good condition, please send us photos. We're committed to assisting you in understanding the situation. Plants sometimes require a few weeks to adapt to their new environments, such as a home or office. However, if there's a noticeable decline in its health within the first month, rest assured, our 30-Day Live Guarantee ensures a replacement. Should you have purchased your plant over 30 days ago, we're still here for you. Our extensive plant care resources and team of experts are ready to support. Discover our comprehensive plant care assistance here.

We're committed to delivering plants that are both happy and healthy. While it's typical for plants to exhibit small signs of transit stress, our 30-Day Live Guarantee ensures any plant arriving with more than minor blemishes gets replaced at no cost. If you find any significant damage, please reach out within 30 days of delivery with photos, which aid us in refining our packaging methods.

For plants showing minor signs of shipping stress, a bit of gentle pruning can work wonders in helping them recover. Trimming any bent stems or yellow leaves helps redirect their energy to sprouting new growth. Need guidance on this? Explore our plant care resources here.

Live plants are like snowflakes. Even though we present them accurately online, the one you get might have its own quirks. Expect variations in color, texture, finish, and size as each plant shows off its unique personality.

Your customer’s orders will be packed and fulfilled within 1-3 business days upon receipt (once you pay for the fulfillment).

From there, shipping times are based on your location from our main fulfillment center in Central Florida. Our shipping times are shorter for our rare plants as our fulfilment center sends the plants with priority.